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Privacy Policy

Privacy Policy & Cookies Notice
Effective Date: August 1, 2025

Privacy Policy

1. Introduction

De Well Group and its subsidiaries (“we”, “our”, or “us”) are committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or engage with our services.

2. Information We Collect

We may collect the following types of information:

  • Personal identifiers: Name, email address, phone number, job title, and company name
  • Business and shipment data: Freight documents, order details, billing and logistics information
  • Website usage data: IP address, device information, browser type, pages visited, and time on site
  • Cookies and tracking technologies: Please see our Cookies Policy below

3. How We Use Your Information

We use your data to:

  • Provide and manage logistics and shipping services
  • Respond to inquiries and communicate updates
  • Fulfill compliance and customs regulations
  • Improve website performance and user experience
  • Send promotional materials (with your consent)

4. Sharing of Information

Your data may be shared with:

  • Logistics providers, brokers, and supply chain partners
  • IT, CRM, and analytics providers
  • Regulatory and governmental agencies as required We do not sell personal data

5. International Transfers

Your data may be processed or stored in countries outside your own. We implement safeguards such as Standard Contractual Clauses to ensure data protection.

6. Your Rights

Subject to applicable laws (e.g., GDPR, CCPA), you may:

  • Access, correct, or delete your data
  • Withdraw consent at any time
  • Object to processing or request restriction
  • File a complaint with a supervisory authority. To exercise these rights, contact: privacy@dewellgroup.com

7. Data Retention

We retain your information only as long as needed to fulfill service or legal obligations.

8. Security

We use appropriate technical and organizational measures to protect your information, including secure servers, encryption, and access controls.

9. Updates to this Policy

This policy may be updated periodically. The most recent version will be posted here with the effective date noted above.

Cookies Policy

1. What Are Cookies?

Cookies are small text files placed on your browser that help us remember your preferences, optimize website performance, and provide tailored content.

2. Types of Cookies We Use

  • Essential Cookies: Enable site functionality (e.g., login, form submission)
  • Performance Cookies: Track site usage for analytics (e.g., Google Analytics)
  • Functionality Cookies: Store user preferences and settings
  • Advertising Cookies: Used (with consent) to serve targeted ads

3. Why We Use Cookies

We use cookies to:

  • Operate the website efficiently
  • Measure traffic and improve design
  • Personalize content and user experience
  • Ensure secure interactions

4. Managing Cookies

You can manage or disable cookies via our cookie banner or your browser settings. Note that disabling cookies may impact certain website features.

5. Contact Us

For any questions or concerns about this Privacy or Cookies Policy, please contact:

Privacy Team
De Well Group
privacy@dewellgroup.com

Website Terms of Use

1. General Information

Welcome and thank you for your interest in De Well Group (“De Well,” “we,” “our,” or “us”). Unless otherwise noted, these Terms of Use govern your use of all De Well websites and subdomains (collectively, the “Websites”) and any related products, tools, features, and services (collectively, the “Services”).

These Terms, along with any applicable Additional Terms, form a binding agreement between you and De Well.

2. Acceptance of Terms

By accessing or using our Services, you agree that you have read, understood, and accepted these Terms. If you do not agree, you are not authorized to use the Services. If you use the Services on behalf of a business or organization, you represent that you have the authority to bind that entity.

3. Updates to the Terms

De Well may update these Terms from time to time. We will indicate the date of the latest revision. Your continued use of the Services following an update constitutes acceptance of the new Terms.

4. No Legal Advice

The content of the Services is for informational purposes only and does not constitute legal advice. De Well is not a law firm and no attorney-client relationship is formed.

5. Use of Content

All content accessed through the Services, including text, data, software, images, audio, and video (“Content”), is provided “as is.” De Well makes no warranties and disclaims liability for errors, inaccuracies, or objectionable material. Your use of any Content is at your own risk and subject to any applicable license terms.

6. Account Registration

If you register for an account:

  • You must be at least 18 years old
  • You agree to provide accurate and current information
  • You are responsible for all activity on your account
  • You must maintain the confidentiality of your login credentials

You may not impersonate others, access accounts without permission, or attempt to breach the security of our Services

7. Limitation of Liability

To the maximum extent allowed by law, De Well shall not be liable for any indirect, incidental, special, or consequential damages, including lost profits or data, arising from your use of the Services.

8. Disclaimer of Warranties

All Services are provided “as is” and “as available.” We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

9. Indemnification

You agree to indemnify and hold harmless De Well and its affiliates, officers, employees, and agents from any claims, losses, liabilities, and expenses (including legal fees) arising from your use of the Services or violation of these Terms.

10. Privacy

Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. Intellectual Property

All content and materials on the Website are the intellectual property of De Well or its licensors. You may not copy, reproduce, or distribute any material without express written permission.

The De Well name and logo are registered trademarks of De Well Container Shipping, Inc. Other trademarks used are the property of their respective owners.

11.1 Copyright Complaints

To report copyright infringement, please contact:

De Well Container Shipping, Inc.

6-7F, Building 3, No.18, Gongping Road,
Shanghai, China 200010

Tel: +86-21-61031877
info@dewell.com

Include:

  • Description of the work being infringed
  • URL/location of the infringing material
  • Your contact details
  • A statement of good faith belief
  • Your signature

12. Termination

De Well may suspend or terminate your access to the Services at any time without notice. You may stop using the Services at any time.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the People’s Republic of China. Any disputes will be subject to the exclusive jurisdiction of the courts in Shanghai, China.

14. Miscellaneous

  • No waiver: Failure to enforce any part of the Terms is not a waiver
  • Severability: If any provision is unenforceable, it will not affect other provisions
  • No agency: Use of the Services does not create any partnership or agency relationship
  • Entire Agreement: These Terms constitute the complete agreement between you and De Well

Bill of Lading Terms and Conditions

De Well Bill of Lading Clause

© 2025 De Well Group. All rights reserved.